TERMS AND CONDITIONS
1. Booking and Reservations
1.1 All bookings are subject to availability and confirmation by the Company.
1.2 A booking is considered confirmed only after full payment or the required deposit has been received.
1.3 Customers must provide accurate personal details at the time of booking in order we need to contact you
1.4 We are a booking agent primarily collecting group number bookings to provide excursions at group prices to keep them affordable. The contract is therefore with the Operator, but we will provide all support we are able to. As a result all prices include a small booking fee.
2. Payments
2.1 Prices are quoted in local currency and include applicable taxes unless otherwise stated.
2.2 Full payment, where applicable, must be made before the excursion date unless otherwise agreed as this is a requirement from the operator and we will forward to them in advance of the excursion to pay for any upfront payments they need to make.
2.3 Failure to complete payment may result in cancellation of the booking.
3. Cancellation and Refund Policy
3.1 Customer cancellations made:
More than 48 hours before departure: Full refund (minus admin fees if applicable). 3-5 business days to method of payment used.
Less than 48 hours at our discretion on a case by case basis.
Some excursions require provision for food or entrance fees paying in advance by the operator which may not be refundable. In this instance 48hrs is required for full refund to be guaranteed .
It is recommended that your insurance covers missed ports . This may not always cover cancelled excursions but it will cover out of pocket losses should, in the very few occasions, we are not able to refund fully.
Where a prepayment is made directly to the operator then refunds requests should be made directly and will be actioned according to their own cancellation policy.
Please note in the case of missed ports or illness a medical or ship letter may be required. These can in some cases be covered by insurance. Please be aware that insurance companies can check with us regarding cancellations so it can be fraudulent to make multiple claims for the same excursion.
3.2 No refunds will be issued for no-shows or late arrivals.
3.3 The Company reserves the right to cancel or reschedule excursions due to weather, safety concerns, insufficient bookings, or unforeseen circumstances. In such cases, customers will be offered an alternative excursion or full refund.
4. Customer Responsibilities
4.1 Customers must arrive at the designated meeting point on time.
4.2 Customers are responsible for ensuring they are medically fit and able to participate in the excursion.
4.3 Customers must follow all safety instructions provided by guides or staff.
4.4 The Company reserves the right to refuse participation to anyone under the influence of alcohol, drugs, or behaving in a disruptive or unsafe manner.
4.5 Please be respectful of the transport and do not cause deliberate damage, yes this has happened. Avoid returning to vehicles in wet clothing. This can impact further tours and cause delays if the vehicle needs attention before being ready for use again.
5. Liability
5.1 Participation in excursions is at the customer’s own risk.
5.2 The Company shall not be liable for personal injury, loss, damage, or theft of personal belongings unless caused by proven negligence of the Company.
5.3 The Company is not responsible for delays caused by traffic, weather, natural events, or third-party providers.
6. Travel Documents and Insurance
6.1 Customers are responsible for carrying any required travel documents
6.2 Adequate travel insurance is strongly recommended for all participants for activity excursions
7. Changes to Itinerary
7.1 The Company reserves the right to modify routes, schedules, or activities where necessary for operational, weather, or safety reasons.
8. Photography and Marketing
8.1 The Company may take photographs or videos during excursions for promotional purposes.
8.2 Customers who do not wish to appear in such materials must notify the Company in writing before the excursion.
9. Force Majeure
9.1 The Company shall not be held responsible for cancellations, delays, or changes caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, government restrictions, or severe weather.
10. Governing Law
10.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England.
10.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England
11. Contact Information
For questions regarding these Terms and Conditions, please contact:
Cruise Excursions Worldwide Ltd
Address: 30 Bear Street
Barnstaple
Devon EX32 7DD
Email: Cruiseexcursionsyousavetheybenefit@gmail.com
Website: www.cruiseexcursionsworldwideltd.com
By booking with us, you confirm that you have read, understood, and agreed to these Terms and Conditions.
12. Complaints
Any complaints that need raising should be sent to our customer service email only
customerservices@ ……
Where this will be addressed and investigated.